Job Description

To assist the Sales & Service Team providing administrative, logistical, and customer service support, ensuring smooth sales and service operations

Key Responsibilities:

1. Sales Supporting
• Handle enquiries by identifying customer's needs and prepare quotations.
• Track and follow up on customer inquiries, quotations, and pending orders.
• Maintain and update customer databases and sales records.
• Respond to customer queries and requests in a timely and professional manner.
• Liaise with customers regarding delivery schedules, product availability, and documentation.
• Coordinate after-sales support and ensure prompt resolution of customer issues or complaints.
2. Sales & Service operation -coordination
• Coordinate with logistics, procurement, and warehouse teams to ensure timely delivery of products and services
• Prepare documentation for shipments, including invoices, packing lists, and certificates (if applicable).
• Assist in the preparation of tenders, proposals, and product presentations.
• Work closely with service & production team to ensure availability of parts for assemly & service
3. Reporting & Analysis
• Generate sales reports, order tracking reports, and delivery status updates.
• Monitor and report on sales trends, customer feedback, and service performance.
4. Internal Support
• Support the Sales Team with scheduling appointments, meetings, and client visits.
• Coordinate with technical or service teams for pre-sales and after-sales technical support.
• Assist in marketing activities such as exhibitions, email campaigns, and promotional material preparation.
5. Compliance & Quality
• Ensure all sales documents and processes comply with internal policies and external regulations.
• Maintain a high level of accuracy and attention to detail in all work.

Qualifications & Requirement :

1 Diploma/Bacherlor Degree in business,engineering field or related field

2 Fresh graduates are encouraged to apply

3 Able to work independently and as a team